Online Flower Delivery Terms – Shop Flowers Beckenham

E-Commerce Terms & Conditions for Flowers Beckenham

Introduction

Thank you for choosing Flowers Beckenham for your online flower delivery needs. These Terms & Conditions govern your use of our website and services for flower orders and delivery within Beckenham and surrounding areas. Please read these terms carefully before placing an order. By using our website or ordering from us, you agree to these Terms & Conditions in full.

About Us

Flowers Beckenham is a UK-based online florist, specialising in flower and bouquet delivery across Beckenham and neighbouring locations. We are committed to providing fresh, high-quality blooms and an exceptional customer experience. These Terms & Conditions are designed to outline your rights, responsibilities, and our obligations to you as a customer.

Who These Terms Apply To

These Terms & Conditions govern transactions made by customers located in Beckenham and the surrounding areas who purchase flowers or related products for delivery through the Flowers Beckenham website.

Order Process

1. Product Selection
Browse our selection of flowers, bouquets, and arrangements available for delivery in Beckenham and the surrounding area. Each product offered is described with details on stem type, bouquet size, and, where applicable, seasonal availability.

2. Placing Your Order
Once you have selected your preferred product(s), add them to your basket. Proceed to checkout where you will be prompted to enter the delivery address, recipient details, and any special instructions. Ensure all information is accurate—incorrect address or contact information may delay delivery or result in failed orders that cannot be refunded.

3. Delivery Areas
We offer delivery services to addresses in Beckenham and the neighbouring areas as specified on our website. Orders outside these zones may be declined or subject to additional charges. If your order cannot be fulfilled, we will notify you as soon as possible.

4. Confirming Your Order
After checkout, you will receive an order confirmation on-screen and via email. This confirms that we have received your order request. Acceptance of your order and formation of the contract takes place when we dispatch the flowers for delivery, and you receive a dispatch notification.

Payment Terms

1. Accepted Payment Methods
We accept major UK credit and debit cards, and other payment options as listed on our checkout page. By submitting payment details, you warrant that you are authorised to use the selected payment method.

2. Payment Processing
Payment will be charged to your chosen payment method before dispatching your flowers. We use secure third-party payment processors to handle all payments. All prices listed include VAT (where applicable) and are quoted in GBP (£).

3. Non-Payment
If payment is not authorised or fails during processing, your order will not be fulfilled. We are not liable for any delay or non-delivery resulting from payment issues.

Delivery and Fulfilment

1. Delivery Schedule
We strive to deliver flowers on your selected date but cannot guarantee specific delivery times. During peak periods (e.g., Valentine’s Day, Mother’s Day), delivery may be affected. We recommend ordering in advance to ensure timely delivery.

2. Delivery Instructions
It is your responsibility to provide complete and accurate delivery instructions. If no one is present at the delivery address, our driver will, at their discretion, leave the flowers with a neighbour, in a secure place, or return them to our premises for re-delivery or collection.

3. Failed Delivery
In cases where no safe place can be found or incorrect instructions are provided, we will attempt to contact you for further guidance. Flowers Beckenham cannot accept liability for delivery failures resulting from inaccurate or incomplete information supplied by you.

4. Quality and Substitution
All flowers are subject to seasonal availability. If a specific bloom or arrangement is unavailable, we reserve the right to substitute with flowers of similar style, quality, and equal or greater value, ensuring the overall aesthetic of your order is preserved. Returns and refunds are subject to our refunds policy, outlined below.

Cancellations and Amendments

1. Cancelling Orders
You may cancel your flower order up to 24 hours before the scheduled delivery date for a full refund, provided the order has not yet been dispatched or arranged. Once the order is in preparation or out for delivery, cancellation is not possible due to the perishable nature of our products. To request a cancellation, please refer to the contact options available on our website.

2. Order Amendments
If you need to amend your order (e.g., change delivery address, message, or recipient details), contact us as soon as possible. We will do our best to accommodate changes if the order has not progressed to preparation or delivery. Amendments requested after this point cannot be guaranteed.

3. Right to Refuse Orders
Flowers Beckenham reserves the right to refuse or cancel any order for any reason, including suspected fraud, unavailability of product, or delivery constraints. In such cases, any payment taken will be fully refunded.

Returns, Refunds, and Complaints

1. Returns Policy
Due to the perishable nature of flowers and floral arrangements, we do not generally accept returns unless the delivered product is faulty, damaged, or not as described.

2. Refunds
If you are dissatisfied with the quality of your flowers or the order is incorrect or damaged, please notify us within 24 hours of delivery. Provide a description and any supporting images where possible. Subject to investigation, we will offer a replacement, partial, or full refund as appropriate to remedy the complaint.

3. How to Make a Complaint
To make a complaint or request a refund, please use the contact methods specified on our website. We will respond as quickly as possible and aim to resolve all issues in a timely manner.

Product Availability and Descriptions

We make every effort to display products and descriptions accurately. However, as flowers are natural products, some variation in colour, shape, or size may occur. Product images are for illustrative purposes only.

User Responsibilities

1. Account Security
If you create a Flowers Beckenham account, you are responsible for maintaining confidentiality of your password and any activities that occur under your account. Please notify us immediately if you suspect any unauthorised use of your account.

2. Lawful Use
You agree not to use our website or services for any purpose that is unlawful or prohibited by these Terms. Abuse of the site, transmission of offensive or unlawful content, or misuse of the ordering process is strictly prohibited and may result in termination of service and legal action.

Liability

1. Limitation of Liability
Flowers Beckenham’s total liability to you for any claim howsoever arising shall not exceed the price of the goods supplied. We are not liable for any loss of profits, goodwill, loss of anticipated savings, or any indirect or consequential losses or damages arising out of your use of our services or website.

2. Third Party Services
Where our website offers products or delivery through authorised third-party providers, their terms will apply in addition to ours. We accept no liability for acts or omissions of third parties outside our direct control.

Intellectual Property

All content on the Flowers Beckenham website, including text, graphics, photos, and branding, is the property of Flowers Beckenham or its licensors. Nothing in these Terms shall grant you any rights to our intellectual property other than as necessary to use our website and place orders.

Data Protection and Privacy

We take your privacy seriously and will process your personal information in accordance with UK data protection law. Please refer to our Privacy Policy for more details about how your data is used and stored.

Amendments to These Terms

Flowers Beckenham reserves the right to change or update these Terms & Conditions from time to time. Any significant changes will be posted on our website. Your continued use of our site and services after such changes constitutes acceptance of the new terms.

Severability

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, that provision shall be deemed severed and the remainder of these terms shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions and any non-contractual obligations arising from or connected to them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

Contact Details

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact Flowers Beckenham using the contact information provided on our website.

These Terms & Conditions apply to all online flower delivery orders across Beckenham and the surrounding areas.