Returns, Refunds, and Complaints
Your Fresh Flowers Guarantee in Beckenham
At Flowers Beckenham, we understand how important it is to receive beautiful, fresh blooms, whether for your home, business, or special occasion. As a trusted local florist serving Beckenham households and businesses, we are committed to ensuring your satisfaction with every order. That’s why we offer a clear and fair returns, refunds, and complaints process, with a strong focus on our fresh flowers guarantee to every customer in Beckenham and the nearby area.
Damaged-on-Arrival Policy
If your flower arrangement arrives damaged or in a condition not suitable for display, please contact us on the day of delivery to report the issue. We kindly ask for a photo of the arrangement as received so we can assess the damage and resolve your concern as quickly as possible. Our team will investigate and, where appropriate, offer a full refund or a replacement bouquet delivered at the earliest opportunity. We are passionate about maintaining our high standards and ensuring every customer receives only the freshest, most vibrant flowers.
Freshness Window and Flower Care
Our fresh flowers guarantee in Beckenham means that every bouquet or arrangement is hand-prepared and delivered directly from our shop at peak freshness. We expect our flowers to remain fresh and beautiful for a minimum of five days from the date of delivery, provided that they are cared for according to recommended guidelines (such as placing in clean water, trimming stems, and keeping out of direct sunlight or heat sources). Should you notice wilting or any other problem within this five-day window, please get in touch right away so we can assist.
Refund and Replacement Options
Your satisfaction is central to our service. If your flowers are damaged, arrive late, or do not meet our usual standards of freshness within the guaranteed window, we offer the following options:
- Full Refund: If your order cannot be rectified and does not meet expectations, we will issue a full refund to your original payment method.
- Replacements: We are happy to arrange a replacement bouquet delivered at a convenient time to you.
- Partial Refunds: For partial dissatisfaction, such as minor damage, we may offer a partial refund as a gesture of goodwill.
All refund and replacement requests are handled as quickly as possible, and we encourage you to contact us directly with your concerns so we can resolve them to your satisfaction.
Complaints Process
We strive to provide outstanding customer service to our Beckenham community. If you wish to make a complaint about our service or products, please get in touch with us within two days of receiving your order. Provide as much detail as possible – including your order number, delivery date, and the reason for your complaint. Once we have received your complaint, a member of our team will investigate and respond promptly, aiming to resolve the matter swiftly and to your satisfaction. Your feedback is important as it helps us continuously improve our bouquets and service.
Your Trusted Local Beckenham Florist
Flowers Beckenham is proud to be a local florist, delivering exceptional fresh flowers to households and businesses in Beckenham and surrounding areas. We believe in giving our community the highest levels of service, quality, and care. Thank you for choosing a local business that values your trust and stands behind every bouquet we deliver.
